Beth Harte just posted this Tweet on Twitter:
Beth is not alone. My wife has been having Facebook connection issues for the entire weekend. She sent an email this morning and at least got an auto response suggesting they might get back to her at some point.
But this has me wondering when we use these free services online do we have a reasonable expectation that they should work for us? Partly we have become dependent on these services to do our work and the vendors certainly haven't discouraged this behavior. On the other hand, the services are provided for free. What do you want for nothing? Your money back?
There also has been a lot of talk about how to monetize these free online services and offering a premium service with help available could certainly be a way to do that. If I use these services for business (or even pleasure) and I have come to depend on them would I pay to ensure that they are up and running most of the time, and that I can deal with a human if I run into issues? I think I would and I think many people would.
Yo, online services, you listening? There's a business opportunity for you here. It's up to you to take advantage of it.
What do you think? Would you pay for a small monthly fee for a premium version of Facebook, Twitter or other Online Service if you could access help when you need it.