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Dan Keldsen

Ron - definitely feel your pain. Have had several truly annoying phone calls with tech support at Verizon for my home DSL, including completely purposeless questions such as "Are you using a Mac or Windows PC?" "Both, why do you ask?" "I need to know which you are using to check with the appropriate tech." "It has nothing to do with my computer - it's the line or the modem/router." I'd repeat the whole tap-dance, but in the end IT DIDN'T MATTER as all she wanted me to do was to login to the modem/router via a browser (any would work, didn't matter what platform or what browser), and reset the link in software.

Didn't work.

Still in process to nail down what in blazes in wrong. It's been over a week since issues first came up.


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